Privacy policy

Aim Robust ("we", "our", "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or providing your personal information, you agree to the practices described in this policy.

1. Information We Collect

We collect personal and non-personal information necessary to process your orders, improve our services, and provide a better shopping experience.

Personal Information

When you interact with Aim Robust, we may collect:

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment details (processed securely via third-party providers)

  • Order history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Cookies and analytics data (such as pages viewed and time spent on site)

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Communicate with you about your purchase or account

  • Provide customer support

  • Improve our products, website, and services

  • Send marketing emails (with your consent)

  • Comply with legal obligations

3. Marketing and Communications

With your consent, we may send promotional emails about new products, special offers, or other updates. You can opt out at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Disclosure of Your Information

We may share your personal information with trusted third parties, including:

  • Payment processors (e.g., Shopify Payments, PayPal, Afterpay)

  • Delivery and logistics providers

  • IT and website hosting providers

  • Professional advisors (such as accountants or legal consultants)

These parties are required to keep your information secure and use it only for the purpose for which it was provided.

5. Data Storage and Security

We take reasonable steps to ensure your personal information is stored securely and protected from misuse, loss, unauthorised access, or disclosure. All transactions are processed using secure encryption technology (SSL).

While we take security seriously, no online transmission or storage system can be guaranteed 100% secure.

6. Cookies

Our website uses cookies to enhance user experience, analyse traffic, and personalise content. You can disable cookies through your browser settings, but this may affect website functionality.

7. Access and Correction

You have the right to request access to, or correction of, your personal information we hold. To do so, please contact us using the details below. We may require verification of your identity before processing your request.

8. International Data Transfers

If we share information with third-party providers outside Australia (e.g., cloud services), we take reasonable steps to ensure they comply with privacy standards comparable to Australian laws.

9. Retention of Personal Information

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of external websites. Please review their policies before providing any personal information.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with the effective date.

12. Contact Us

For privacy-related inquiries, access requests, or complaints, please contact us:

Aim Robust
Email: support@aimrobust.com
Phone: +61424504478

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Thank you for trusting Aim Robust. Your privacy and confidence in our brand are our priority.