Refund policy

Return & Refund Policy (Australia)

Introduction

This Return and Refund Policy applies to all purchases made through our online store. We are committed to complying with Australian Consumer Law (ACL) and ensuring our customers are protected.

By purchasing from our store, you agree to the terms outlined below.

Your Rights Under Australian Consumer Law

Under the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This policy is in addition to your rights under the ACL and does not limit them in any way.

Change of Mind Returns

We do not accept returns for change of mind purchases. All sales are considered final unless the product is faulty or does not meet consumer guarantees under Australian Consumer Law.

Faulty or Defective Products

If you believe your item is faulty, damaged, or not as described, please contact us immediately at support@aimrobust.com with:

  • Your order number

  • A description of the issue

  • Photos or videos showing the fault (if applicable)

If the product is confirmed to be faulty, we will provide a refund, replacement, or repair as required by Australian Consumer Law, at no cost to you.

Returns Process

  1. Submit a Return Request: Email us at support@aimrobust.com or complete our online returns form.

  2. Receive Return Authorisation: We will provide return instructions and a return authorisation number.

  3. Pack and Ship Your Item: Items must be securely packaged to prevent damage during transit.

  4. Processing Time: Once your return is received, please allow 5–10 business days for inspection and processing.

Refunds

Approved refunds will be issued to your original payment method. Please note:

  • Shipping fees are non-refundable unless the item is faulty or you are legally entitled to a refund.

  • Refund processing times may vary depending on your financial institution.

Exchanges

We offer exchanges for different sizes or colours, subject to stock availability. If the requested item is not available, a refund or store credit will be issued.

Store Credit

Store credits are valid for 12 months from the date of issue and can be used toward any purchase on our website.

Contact Us

If you have any questions or need assistance with a return, please contact us:

  • Email: support@aimrobust.com

  • Phone: +61424504478

Policy Updates

We reserve the right to update this policy at any time in accordance with Australian Consumer Law. Any changes will be posted on this page.

Thank you for shopping with us. Your satisfaction and confidence in our products are our top priority.