This Shipping Policy outlines how Aim Robust (“we”, “our”, “us”) handles the processing, shipping, and delivery of all orders placed through our online store.

1. Order Processing

• All orders are processed directly by Aim Robust.
  
• Orders are typically processed within 2–5 business days after payment has been confirmed.
  
• During peak periods, sales, or promotional events, processing times may be extended.
  
• Orders are processed Monday through Friday, excluding public holidays.

2. Shipping and Delivery

• Orders are shipped directly from our trusted suppliers using trusted national and international carriers.
  
• Delivery times may vary depending on your location, the chosen shipping method, and carrier availability.
  
• Standard Shipping (Australia): 3–14 business days after dispatch

These are estimated delivery windows and may be affected by weather, customs, or carrier delays beyond our control.

3. Shipping Fees

• Shipping fees are calculated at checkout based on delivery location, order weight, and selected method.
  
• Free standard shipping may be offered for orders over a specified amount (as displayed on our website).
  
• Express or international shipping costs are non-refundable unless required by law.

4. Order Tracking

• Once your order has been shipped, you will receive an email containing your tracking number and carrier information.
  
• Tracking details may take up to 24–48 hours to update after dispatch.
  

5. Delivery Issues

• Please ensure your shipping address is correct and complete before submitting your order. Aim Robust is not responsible for delays or losses resulting from incorrect addresses.
  
• If your package is delayed, lost, or damaged in transit, please contact us at support@aimrobust.com. We will assist you in resolving the issue with the carrier.
  
• If the tracking shows that your package was delivered but you have not received it, we recommend checking with neighbours or your local post office first before contacting us.
  

6. International Orders

• International customers are responsible for any customs duties, import taxes, or local fees imposed by their country’s authorities.
  
• These costs are not included in the item price or shipping cost.
  
• Aim Robust is not liable for customs-related delays.

7. Split Shipments

• If your order contains multiple items, they may be shipped separately depending on stock availability. You will receive tracking details for each parcel if applicable.

8. Pre-Orders and Backorders

• Items marked as pre-order or backorder will be shipped once they become available. Estimated dispatch dates will be shown on the product page or communicated via email.

9. Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us within 7 days of delivery at support@aimrobust.com with your order number and photos of the issue. We will replace or refund the product in accordance with Australian Consumer Law.

10. Shipping Policy Updates

We may update this Shipping Policy from time to time. Any changes will be published on our website and take effect immediately upon posting.

11. Contact Us

For questions about shipping, please contact us at:

Email: support@aimrobust.com
Phone: +61424504478

Thank you for shopping with Aim Robust. We take great care to ensure your order is processed efficiently and delivered safely to your door.